Position Details
Reference Number 11510
Position Title Contact Facilitator
Employment Type Casual
Entity Uniting Country SA
Location Port Augusta
Award Classification
Travel Requirements Between UCSA sites, occasional intra & interstate travel
Position Summary

Contact Facilitator

Children’s Contact Services

Port Augusta

Casual – Multiple Positions

Applications close 22nd October 2017

Enquiries to Sarah Crowe, 8649 0800 or 0448 657 726


The Children’s Contact Service (CCS) is a safe, child focused service which provides a family friendly environment to support children in maintaining or developing a positive, meaningful relationship with the parent or family member they are not living with. The service facilitates safe, child friendly supervised contact or changeover.

The Contact Facilitator will:

  • Provide child focused contact supervision and support parents as necessary
  • Communicate with parents at the commencement and conclusion of each contact session to ensure accurate information relevant to the child’s welfare is relayed (e.g. medication, diet, sleeping pattern, homework requirements)
  • Complete case notes and relevant data entry at the conclusion of every contact session
  • Ensure all supervised contact proceeds in accordance with any agreement or Court Order in place
  • Work across a casual roster as per your availability
  • Be available for shifts on weekends and/or after school hours

It is desirable for you to have: 

  • Certificate IV(or above) in a Human Services related field
  • Experience working with vulnerable children and families

A current Australian Drivers Licence is essential.


To Apply:  The application process requires you to provide a Resume, Cover Letter and a statement responding to the Selection Criteria.  You will need to put this information in 3 separate documents and upload each document. 


Cover Letter

  • One page only

Your Resume should include:

  • Details of 4 referees, including your current or most recent line manager, please ensure at least two referees are work related.

Selection Criteria Response: 

Tell us about and provide examples where possible of;

  1. Your ability to connect and work with children and families
  2. Your experience in remaining neutral whilst working with families who are experiencing conflict
  3. Your ability and experience in maintaining confidentiality and protecting privacy within the workplace
  4. Your experience and confidence using software programs such as Excel, Microsoft Word, Outlook (emails) 

UnitingCare Wesley Country SA is an equal opportunity employer, committed to providing a child safe environment.  People who identify as Aboriginal & Torres Strait Islanders or other diverse backgrounds are encouraged to apply.


All offers of employment are subject to a satisfactory DCSI Child Related Employment Screening


Further information about UnitingCare Wesley Country SA can be obtained from www.ucwcsa.org.au

Selection Criteria Essential: Do you have a current Australian Drivers Licence?
Desirable: Do you have a Certificate IV (or above) in a related field?
Contact Person Sarah Crowe
Contact Number 0448 657 726
Alternate Contact Person Michelle Keane
Alternate Contact Number 0419222915
Closing Date 22/10/2017
Job and Person Specification Contact Facilitator, Childrens Contact Service.pdf
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